An EAP your people will actually use
New to this? Start with what an EAP is.
A corporate EAP, delivered where your people already are.
Most employee assistance programs are bought for the benefits page and opened by almost nobody. We build ours around the 2 things that decide whether anyone uses it: the language it speaks, and how it feels to take the first step.
That definition has not changed in 40 years. What has changed is who the workforce is. A support line staffed in English during office hours was designed for people at desks, and it quietly excludes the shift worker, the driver, the operator and anyone who would rather not explain themselves to a stranger on the phone.
eve & ai is built the other way round. eve is our licensed human therapist. ai is the AI companion that is there at 2am when no appointment exists. Together they cover the hours and the languages a traditional programme cannot.
The cost of having nothing, or having something nobody opens
Absence
Sustained stress shows up first as sick days, and they cluster in the teams under most pressure long before anyone raises it formally.
Turnover
Replacing someone costs a meaningful share of their annual salary once recruitment, notice and the months to full productivity are counted.
Lost focus
Poor mental health rarely stops work outright. It slows it, and that is harder to see on a report than an absence is.
What the program includes
Support at any hour
ai is available around the clock in 8 languages. eve and our licensed therapists are one tap away, booked privately from the shared pool of counselling credits with nobody's approval needed.
Everyday wellbeing tools
Daily mood check-ins, private journaling and guided reflection, plus self guided courses built on the PERMA wellbeing framework covering stress, sleep and relationships.
Insight for HR, privacy for staff
Anonymised dashboards show engagement and strain by department, never by person, and never for a group small enough to identify anyone. The trust page sets out exactly what is and is not visible.
Built for the whole workforce, not just head office
- 8 languages, including Bahasa Malaysia, Bahasa Indonesia, Mandarin, Cantonese, Tamil, Nepali and Bengali, with real time translation so a conversation is never limited by vocabulary.
- Onboarding without a work email. A QR code and a personal mobile number, done in a shift briefing, because most frontline employees have never had a company inbox.
- Kiosk mode on shared tablets for sites where people do not carry smartphones, with sessions that leave nothing behind on the device.
- Shift aware timing, so a night rotation gets check-ins and campaigns on its own hours rather than head office's.
Already have an EAP?
Then the question is not whether to replace it, but what it is missing. In most organisations the honest answer is the same 3 things: the languages half the workforce actually thinks in, a first step that does not require phoning a stranger, and anything at all happening between the moment someone struggles and the moment they book a session.
We can sit alongside an existing provider and cover exactly those gaps, or replace the programme entirely. Both are normal. What we will not do is claim a utilisation figure we cannot show you in a reference call.
Who this is for
- Employers who want a programme measured by whether people use it, not by whether it exists.
- Insurers adding a mental health benefit to a corporate package.
- Brokers who need something more credible to put in front of a client than another hotline.
Frequently asked questions
What does an EAP cost per employee?
Our Core tier starts at HKD288 per employee per year, billed on monthly active users rather than licence count. Extended and Complete are quoted on request. The full breakdown is on the pricing page.
Is it confidential from my employer?
Yes. Individual conversations, bookings and journal entries are never shown to the employer. HR sees aggregated trends by department, and never a group small enough to identify anyone. The detail is on the trust page.
What languages is it available in?
The AI companion runs in 8 languages: English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Cantonese, Tamil, Nepali and Bengali, with real time translation so a conversation never stalls on vocabulary.
How do employees without a work email sign up?
By QR code and a personal mobile number, usually in a shift briefing. Most frontline employees have never had a company inbox, so the programme never assumes one. Shared kiosk tablets cover sites where people do not carry smartphones.
Can it sit alongside the EAP we already have?
Yes. We can cover the specific gaps an existing provider leaves, usually languages, out of hours access and anything between the moment someone struggles and the moment they book, or replace the programme entirely. Both are normal.
Is an EAP required by law where we employ?
Neither Singapore nor Hong Kong mandates an EAP or a psychosocial risk assessment. Singapore sets the expectation through the Tripartite Advisory on Mental Well-being at Workplaces; Hong Kong relies on the general duty in the Occupational Safety and Health Ordinance.
See whether it fits your workforce
Bring your headcount, languages and shift pattern to a 20 minute call and we will tell you honestly whether this will reach your people. Buying for compliance in Malaysia? Start with the PRisMA assessment and buy what the findings call for.
